Digital Transformation Using Customization & Integration of CRM and CMS
Global Impact: Supporting SMEs with Specialized Services and Solutions
Key Outcomes
3 Months
100% Digitization of all offline members
>1 Min
Time to become a member
100%
Events and campaign management
- Manual information management meant heavy dependencies on certain individuals.
- No vision on how to automate membership management, member outreach, events organizations, campaign management.
- Offline management of important aspects including proposal lifecycle, publication management .
- Completely offline internal communication.
- Fairly limited document management and knowledge organization.
- Provided a Commercial CRM with custom objects for their services.
- Customized a CRM to enable the team to manage information and tracking of members and their activities, and for inter organizational communications.
- Enabled integration between CRM and the website.
- Designed and developed a user-friendly website using a CMS and established integration with the backend.
- Created pipelines to track proposals and publications inside the CRM itself and Integrated publications with the website.
- Conducted end-user training sessions to ensure an effective rollout and adoption by the organization members.
- Automated the processes that helped in eliminating individual dependencies.
- Made the staff able to cope up with newly implemented technologies.
- Increase in the quality of customer relations.
- Efficient and easy data /information management.
- Automated the member creation from website and the information storage.
- Minimized the delays and dependencies for proposals and publications.
What Our Clients Say
A firsthand perspective on the challenges, collaboration, and outcomes achieved through this transformation initiative.
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